The guest support that never sleeps
for you.
The first 100% multilingual WhatsApp platform for Airbnb hosts. Native Stays.net integration, Travel ecosystem and Affiliate Marketplace.
Airbnb is a US$100B colossus.
And the host is alone against it. Most growth comes from amateur hosts with no team, no process, no tech.
Critical insight: Airbnb grows because hosts accept 24h support. Those who automate gain unfair advantage — higher rates, consistent 5★ reviews, less cancellation.
Brazil has the 3rd largest short-term rental market in the Americas.
And São Paulo is the 10th global city by bookings — behind only Lisbon, New York and a few European cities.
International boom
US, French, German guests. Brazilian hosts need to reply in English, Spanish, French, German — without team, without manually translating.
WhatsApp is king
97% of Brazilians use WhatsApp. In-app Airbnb chat is friction — every host asks for direct contact.
Superhost pays off
Status Superhost dá 20% mais diárias. Mas exige resposta < 1h, taxa cancelamento < 1%, review 4.8★+. Manual é impossível.
Do you recognize any of these?
7 problems we lived through at TorresGuest for 8 months. Probably one (or all) is robbing your sleep.
3am: "Wo ist der WLAN-Passwort?"
German guest asks for wifi password at 3am. You wake up, open translator, reply poorly.
Review 4★ for "took too long to reply"
You're sleeping. The guest is waiting. It becomes the review that drops your Superhost.
The SAME 8 questions
Wifi · check-in · parking · breakfast · pool · TV remote · A/C · checkout. In infinite loop.
Documents never arrive
Guest forgets to send ID. You remember on the day. Stalls check-in. Frustrated guest.
Housekeeping took over your WhatsApp
Extra towel request lands in your DM. You need to call cleaning. 3 messages, 30 min.
Direct booking? You have none.
All guests come from Booking or Airbnb. 17% commission. You never get repeat customers.
International guests terrify you
Portuguese + English you can handle. But French? Spanish? German? You lose 30% of international bookings.
It's not just support. It's the entire operation.
Support is the visible tip. Behind, the amateur host runs everything on a single platform (Airbnb) and loses money on 7 invisible fronts.
Hostage of ONE OTA · 18%+ commission
Just Airbnb? Booking and Expedia together = 60% of the market. Every $2,000 in rates = $360 evaporated in commission.
No direct booking channel
Happy guest wants to return — can only via OTA. You never get direct card payment, bank transfer. The customer is never yours.
Overbooking happens
Booking confirmed. Airbnb confirmed. Same date. Cancel 1 = ruined rating. Without centralized channel management, it's Russian roulette.
Fixed rate year-round
High season, big events, NYE — you charge the same as a regular Wednesday. Dynamic pricing requires software, not Excel.
Asking for documents manually
You ask for ID on WhatsApp. Wait 2 days. Ask again. Guest arrives empty-handed. You lose the day.
Zero consolidated reports
End of month: open spreadsheet, Airbnb, Booking, Expedia. 3 hours to know if you profited or lost. Decision takes 30 days.
Fear of scaling = paralysis
1 property you handle. 3 become a second job. 5 you give up. Without a system, scaling is drowning.
We solve all 7 in the next slides — WhatsApp Bot + Stays channel management + TorresGuest direct booking + ConciergeCloud real-time reports.
We built it for ourselves before selling to you.
TorresGuest has 8 properties inside Hotel Transamerica Perdizes (SP), with 1,583 historical guests, 38% international. Every pain in the previous slide, lived first-hand.
8 months building in real production
ConciergeCloud was born to solve the founder's lost sleep. Every matcher, every language, every integration came from a real case that hurt in operation. Today at Hotel Transamerica Perdizes:
- ✓ 8 units in real production since 2024
- ✓ +10,000 messages handled by the bot
- ✓ 4 languages: PT · EN · ES · FR (auto-detection)
- ✓ Native Stays.net (PMS) integration
- ✓ April/2026 revenue: US$ 16,000 in a single operation
ConciergeCloud is your digital co-host that never takes a break.
Doesn't replace you. Frees you. You remain the host — just without having to wake up to answer "what's the wifi password".
WhatsApp Bot 24/7
Auto-detects PT / EN / ES / FR from the guest's 1st message. Replies in the same language, instantly.
GDPR pre-check-in
Guest sends documents, photo, proof. All GDPR-compliant, expires in 60 days, host sees everything in the panel.
Automatic housekeeping
"I need more towels" → goes straight to the cleaning team with location. Without you in the middle.
Stays.net integrated
Syncs Booking, Airbnb, Expedia, Vrbo, Hostfully, Decolar in real time. Availability, rates, cancellations.
Full dashboard
Dashboard to track reservations, VIP guests, upcoming check-ins, minibar inventory, revenue.
+ Travel + Affiliates
Exclusive bonus: marketplace for guests to book flights/hotels and curated premium affiliate program for you to save money setting up your unit.
All connected, nothing loose.
Other softwares do 1 thing only. ConciergeCloud is the orchestrator — connects PMS, OTAs, WhatsApp, pre-check-in, cleaning team and business partners in a single flow.
Cloud
Edge: in other solutions you integrate Stays + bot + GDPR + pre-checkin separately. Here it's ONE account, ONE dashboard, ONE team.
Your control panel in one screen.
Upcoming reservations, VIP guests, projected revenue, automated support. All mobile-first, no app to install.
Total guests
Upcoming reservations
Ambassadors + VIPs
Upcoming revenue
📅 Upcoming reservations (30 days)
Real conversation, smart reply.
See a German guest arriving at 3am. Bot detects language, replies instantly, you sleep tight.
Das WLAN-Passwort ist flat1402_2025.
Brauchen Sie auch die Adresse oder Check-in-Informationen?03:14
Inklusiv für Sie!03:15
Mit dem Coupon CONCIERGECLOUD10 bekommen Sie 10% Rabatt.
Schlafen Sie gut! 😴03:16
In 2 minutes, without you waking up:
- ✓ Language auto-detected (German)
- ✓ Wifi password delivered (variable per unit)
- ✓ Correct breakfast info (06:30–10:00)
- ✓ Partner restaurant cross-sell with coupon (affiliate)
- ✓ Friendly tone, with emojis — not robotic
Behind the scenes: 32+ matchers specialized in PT/EN/ES/FR cover 87% of questions. The rest escalates automatically to you on WhatsApp Business only when critical (real pains, urgent maintenance, complaints).
Stays.net + ConciergeCloud = one single brain.
Stays is the best multi-channel PMS in Brazil. ConciergeCloud reads reservations, cancellations and cross-channel messages in real time — replies in the right place, on the right channel.
How it works in practice
- 1 Guest sends msg on Booking, Airbnb or Expedia
- 2 Stays.net consolidates in the Message Center
- 3 ConciergeCloud identifies intent and replies on the SAME channel — respecting each OTA's rules (Airbnb blocks URLs, etc.)
- 4 If critical → pings you via WhatsApp with full context
Stock control by room, in real time.
Each room has its own linens and minibar. Cleaning adjusts on phone, host sees history and automated restocking.
📦 Inventory · 8 rooms × 22 items
| Item | 404 | 504 | 1204 | 1206 | 1402 | 1403 | 1607 | Price |
|---|---|---|---|---|---|---|---|---|
| Linens — Double sheet | 2 | 2 | 2 | 2 | 2 | 2 | 2 | — |
| Bath towel ⚠️ | 0 | 4 | 4 | 4 | 4 | 4 | 4 | — |
| Minibar — Water 500ml | 2 | 2 | 2 | 2 | 2 | 2 | 2 | US$ 1.50 |
| Minibar — Coke 350ml | 2 | 2 | 2 | 2 | 2 | 2 | 2 | US$ 1.80 |
| Minibar — Beer 269ml | 3 | 3 | 3 | 3 | 3 | 3 | 3 | US$ 2.60 |
| Amenities — Shampoo | 1 | 1 | 1 | 1 | 1 | 1 | 1 | — |
⚠️ Room 404 missing towel — host sees in red. Auto-save inline + history + CSV export.
Your guest is traveling. You earn again.
Integrated `/travel.html` marketplace — guest books flights, hotels for next trip, car rental, Allianz insurance. Commission comes back to you as a ConciergeCloud Travel partner host.
CVC Flights
Official CVC brand via Expedia Group. Commission 1.85–3.74% on every ticket sold by your guest.
Hotels Booking · Vrbo · Hotels.com
Commission 4% on accommodations via Commission Junction (12 regions: Brazil, US, Europe, LATAM).
Allianz Travel Insurance
Commission 10-15% per travel insurance sold. Validated real conversion 8.99%.
Car rental
RentCars · Hertz · Centauro. ~7% per closed rental.
Tours & Activities
Civitatis · GetYourGuide. Tours in 220+ countries.
International eSIM
Holafly · Airalo. Commission 7-10% on your guest's travel SIM.
Insight: 38% of your guests are international or travel again in <6 months. Travel transforms you from a host into a real concierge — earning on every trip they take.
You set up the unit. We discount it.
Curated affiliations in 22 categories every host uses setting up an Airbnb. Same price as the official store — but your purchase returns a discount to you.
Furniture
Tok&Stok · Westwing · MadeiraMadeira · Mobly
Cleaning
Kärcher · Brinox · Catran (cutlery)
Big retail
Casas Bahia · Lomadee · Magalu (general)
Courses
Hotmart · Lucas Herdy · Mastering Airbnb
Pet-friendly guests
Cobasi · Petlove (coupon CONCIERGEPET)
AliExpress
Smart home · decor · 2.30–6.90% per category
Don Maitre Restaurant
Coupon CONCIERGECLOUD10 = 10% off for your guests
Hardware
Hunter Fan (fans) · FOMcare (accessibility)
Current total: 104 affiliate programs, 18 active. Average ROI: hosts who follow the curation save US$ 300–500 per unit setup.
Stop paying 15-20% commission to OTAs.
ConciergeCloud hosts get auto-listing on torresguest.com.br — a direct marketplace where guests book without going through Booking, Airbnb or Expedia. You save commission. The guest pays the same.
Airbnb
Typical commission: 14-16%
(3% host fee + 11-14% guest service fee)
Booking.com
Typical commission: 15-17%
(in some markets up to 20%)
Expedia
Typical commission: 15-20%
(varies by market and property type)
📊 Practical example: US$ 80/night × 20 reservations/month = US$ 240–320/month saved in commission. In 1 year: US$ 2.8k–3.8k back in your pocket.
torresguest.com.br
Direct booking marketplace with availability form, Stays.net calendar integration, card/bank-transfer payment and 3-click checkout.
Guest who discovered you via Travel, IG or referral books directly here — without going through Booking/Airbnb/Expedia. You save 15-20% per reservation.
View site →How it works: your property is listed on torresguest.com.br with photos, description, calendar synced via Stays.net. Guests discovering you via SEO/IG/Travel book directly. Card payment. Much lower commission (5-7% to cover gateway) or 0% if direct.
Why only we solve the complete pain.
Most tools solve only one part. ConciergeCloud is the only one connecting everything in a single platform, operated by a real host.
| Feature | ConciergeCloud | Hostaway / Hostfully | Smartbnb | Stays.net alone |
|---|---|---|---|---|
| WhatsApp Bot 4 languages | ✓ | EN only | EN only | no |
| Stays.net integration | native | no | no | it IS the PMS |
| GDPR pre-check-in ready | ✓ | partial | no | partial |
| Affiliate marketplace | ✓ 104 programs | no | no | no |
| Travel extra revenue | ✓ commission | no | no | no |
| Portuguese support | ✓ native | limited | EN only | ✓ |
| Entry price | US$ 29/mo | US$ 100+ /mo | US$ 80+ /mo | US$ 100+ /mo |
| Real validation | 8 properties · 1,583 guests | marketing | marketing | thousands |
Who already tested.
Beta client + internal TorresGuest operation. Validated in production, not slideware.
Both cases run in continuous production for months. Data available for audit under NDA.
Simple, transparent, no surprises.
Pick the plan that fits your property volume. Cancel anytime, no penalty.
- 24h WhatsApp support
- Stays integration
- Digital GDPR pre-check-in
- Digital access guide
- Minibar list
- Review request
- Conversation dashboard
- Everything in Starter +
- Taxi request (Uber fallback)
- Housekeeping dispatch
- Smart human escalation
- Monthly reports (PDF)
- Priority support (4h)
- Unlimited Meta templates
- Everything in Pro +
- Multiple managers
- Custom branding (white-label)
- REST API for integrations
- Dedicated onboarding
- Account manager
- SLA 99.5%
Launch bonus: Travel + Affiliate Marketplace included in ALL plans. No extra fee. No fine print.
How to subscribe — 5 simple steps.
No bureaucracy, no rollout deadline. You leave this pitch and in 24h have the bot answering your first guest.
Demo 20 min
Zoom/WhatsApp meeting. I show the system running on TorresGuest case, we simulate with YOUR property.
Subscribe online
Pick your plan · pay via Kiwify (card, bank transfer) · get credentials by email in 2 min.
Assisted setup
Me + you for 1h: connects Stays.net, WhatsApp Business and configures tone/rules of the bot for YOUR property.
Goes live
Bot replies in 4 languages · GDPR pre-check-in active · TorresGuest listing live · housekeeping connected.
30-day support
Weekly meetings to tune prompts, optimize conversion and review first reservations. You're never alone.
Ready to sleep peacefully?
7 days free. Setup in 5 minutes. Free cancellation.
1. Book a 20-minute demo (I'll show it live)
2. Free up 1 of your units for assisted test (no friction)
3. Activate setup in 5 min · first integrated reservation in 24h